Cancellation policy

Elional- Cancel/Change Order

We understand that circumstances may arise where you need to cancel or make
changes to your order. At Elional, we aim to be as accommodating as possible to ensure a smooth and satisfactory shopping experience for you. Below are the guidelines for subscriptions and cancelling or changing your order.

Subscriptions? We make it easy.
All of our subscriptions are monthly renewals. The fastest way to cancel, pause, or skip your subscription is by heading to our Subscription Management portal. Just a few clicks and you’re done. no emails, no wait times.
Alternatively, you can:
  • Email our team at support@elional.com who will point you in the correct direction
Please note:
If your next order has already been processed or shipped, cancellation will take effect from the following cycle.

1. Order Modification Policy: Once an order is successfully placed and payment is confirmed, the order enters our processing system. During this time, we strive to dispatch your order as quickly as possible to ensure timely delivery. Therefore, we encourage you to review your order carefully before completing the purchase.

2. Requesting Changes to Your Order: If you wish to make changes to your order, such as modifying the items, quantities, or shipping address, please contact our customer support team at your earliest convenience. We will do our best to accommodate your request if the order has not yet entered the processing stage. Please note that order modifications cannot be guaranteed and may be subject to the order's status and availability of the requested changes.

3. Order Cancellation: If you decide to cancel your order, please contact our customer support team immediately. Orders can only be cancelled if they have not been processed or shipped. Once the order is in the processing or shipping stage, we will be unable to cancel it. In such cases, you may return the items following our Refunds & Returns Policy.

5. How to Request Order Modifications or Cancellation: To initiate a change or cancellation request, please contact our customer support team via our "Contact Us" page. Our representatives will guide you through the process and provide further assistance. Please include your order number and relevant details when reaching out to us.

6. Refunds for Canceled Orders: If your order is successfully canceled before processing or shipping, we will initiate a refund to your original method of payment within 5-7 business days. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider's policies.

7. Order Status Updates: Once your order is successfully modified, canceled, or shipped, you will receive email notifications to keep you informed about its status. At Elional, we value your satisfaction and strive to provide the best possible service. Should you have any questions or need assistance regarding order modifications or cancellations, please don't hesitate to contact our customer support team.

Thank you for choosing Elional!

Elional Team